Returns & Refunds Policy

Return Requests Submit a return or refund request through the customer portal. A request is not approved until Paint&Life confirms authorization and provides instructions. Condition Returned items must be in the approved condition and include the materials requested by Paint&Life. Customers should retain original packaging until they are satisfied with the order. Originals, Limited Editions, and Custom Work Eligibility may depend on the item, condition, custom specifications, artist or consignment terms, and the reason for the request. Custom services and approved proofs may have additional restrictions disclosed during the project. Refunds Approved refunds are processed according to the original payment and order record. Shipping, delivery, installation, or other completed service charges may be non-refundable unless the return results from a Paint&Life error or an approved damage claim. How to Start Open the order in the customer portal and submit the available cancellation, return, or refund request with supporting details and photographs when applicable.